Checking the status of your order

You can check the status of your order in your account or use our simple order tracker.

We can't guarantee the delivery times provided, but they're good estimates of how long it should take for your order to reach you.

Business days: Monday - Friday

Shipping options: Your delivery time and shipping cost depend on your chosen delivery method (currently 1 to 3 business days) or express (2 business days). Your order's weight also affects cost.

Where you live: Your shipping country makes a difference in delivery time.

If you've been waiting much longer than this and haven't yet received a tracking notification via email or text please contact us below.

If your order is late

You can check the status of your order in your account or use our simple order tracker.

We can't guarantee the delivery times provided, but they're good estimates of how long it should take for your order to reach you.

Business days: Monday - Friday

Shipping options: Your delivery time and shipping cost depend on your chosen delivery method (currently 1 to 3 business days) or express (2 business days). Your order's weight also affects cost.

Where you live: Your shipping country makes a difference in delivery time.

If you've been waiting much longer than this and haven't yet received a tracking notification via email or text please contact us below.

Tracking shows as delivered

If your tracking information shows that your package was delivered, but you can't find it:

• Verify the shipping address
• Look for a notice of attempted delivery
• Look around the delivery location for your package
• See if someone else accepted the delivery. e.g. neighbour

This doesn't resolve my problem

If you still require our assistance, please contact us below.

Incomplete order delivered

Some orders may be shipped in multiple boxes and on occasion these get separated during transit. Please check your tracking to see if you still have packages outstanding and scheduled for delivery.

This doesn't resolve my problem

If you still require our assistance, please contact us below.

Priority delivery

Did you know? Express shipping can be selected in your basket.

To check the status of an order which is required urgently, please contact us below or go to your account.

Damaged custom product

We're sorry to hear that your order has arrived damaged.

If a custom product is delivered damaged we'll replace it for you quickly and at no cost to yourself. Refunds and returns of custom products aren't accepted and on some occasions we'll arrange to collect the damaged item.

Before shipping a replacement we'll require a photograph of the damaged item. You can upload an image by emailing us below.

If your product contained glass please handle and dispose of it safely.

Damaged readymade product

We're sorry to hear that your order has arrived damaged.

If a readymade product is delivered damaged we can either replace it for you quickly and at no cost to yourself or you can request a refund. Please contact us below telling us which method you'd prefer.

Before shipping a replacement or issuing a refund we'll require a photograph of the damaged item. You can upload an image by emailing us below.

If your product contained glass please handle and dispose of it safely.

Damaged packaging

We've developed clever packaging techniques to make sure that your frame is shipped safely.

Sometimes damage may be visible on the packaging, but your products are fine inside. If you've not opened your package, please do so and check the contents are in good condition.

If you're sure your products are damaged please email us below and upload a photograph of the damaged item.

If your product contained glass please handle and dispose of it safely.

Missing items

If you're missing items from your order please let us know which items you need by contacting us below.

Different from item ordered

If you feel you've been sent the wrong products please contact us below.

Doesn't match website description

Did you know? We employ pro in-house photographers to photograph the products you see.

If you still require our assistance, please contact us below.

Didn't meet expectations

We're sorry to hear that our products didn't meet your expectations.

We've produced millions of frames during our time in business and rarely have complaints regarding the quality.

Please contact us below to discuss what steps we can take to rectify the issue.

Duplicate

We can cancel and refund duplicated orders. Please contact us below as soon as possible.

Incorrect delivery address

We can change your shipping address. Please let us know the new address as soon as possible by contacting us below.

How to return

Please see returns information here.

If you still require our assistance, please contact us below.

Check status of return

To check the status of a return please contact us below.

Check status of refund

Refunds can take up to 7 business days to process.

If you still require our assistance, please contact us below.

Incorrect refund

If you feel that you've been refunded the wrong amount please contact us below.

Return policy

Please see our most up to date returns policy here.

If you have a question regarding our returns policy please contact us below.

Payment declined

If during checkout you find that your card is declined, re-try, closely checking the information you enter. Alternatively try paying with a different card.

If new attempts to pay are declined, it may be for one or some of the following reasons:

• Credit Limit Reached: There may be a credit limit on your account
• Incorrect Details: The card type, number, expiry date or security code were incorrect
• Unusual Characters: Make sure that your card number doesn't include dashes or spaces
• New Card: If your card is brand new it may not have been activated yet
• Suspicious Activity: Your card company may have stopped your card for security purposes
• We don't currently accept Paypal or American Express payments

You may want to contact your bank to inquire about their policies or restrictions regarding electronic or Internet purchases, as this may be the source of the problem.

If you still require our assistance, please contact us below.

Promotion not applied

Promotional codes can not be retrospectively applied to orders after your order has entered production.

Each promotion is different, but generally:

• Your order must reach a certain value
• You can't apply two promotions to the same order
• Promotions may not apply to quantity discounted items

If you still require our assistance, please contact us below.

Price changed

Prices on our website can change without notice.

If you still require our assistance, please contact us below.

Unknown charge

If you've been charged for something and are unsure why please contact us below.

Wrong charge

If you've feel you've been charged incorrectly please contact us below.

Request invoice

Invoices are emailed to you when your order is shipped.

If you require another copy please contact us below.

Better price elsewhere

We are confident that we can beat any genuine price for the same product, sold on the same terms.

Please contact us below with details of the offer you'd like us to beat..

Other payment query

It usually takes about an hour for your order to start getting prepared for shipment. You can cancel your order anytime before then. You can also cancel your order if your item is not in stock.

Cancel order or items

It usually takes about a eight hours for your order to enter production. You can cancel your order anytime before then. You can also cancel your order if your item is not in stock.

If you wish to want to cancel an order after entering production we will apply a 25% administration charge to cover the cost of time and material.

Change an order or add an item

It usually takes about a eight hours for your order to enter production. You can change your order anytime before then. You can also change your order if your item is not in stock.

If you wish to want to change an order after entering production we may apply a 25% administration charge to cover the cost of time and materials.

Change shipping speed

If you wish to add an express ship option please contact us below.

Combine orders

It usually takes about a eight hours for your order to enter production. If any orders you wish to combine have entered production we can not combine them.

Change payment method

If you wish to change your payment method please contact us below.

Wrong item ordered

It usually takes about a eight hours for your order to enter production. You can cancel your order anytime before then.

If you wish to want to change an order after entering production we may apply a 25% administration charge.

Other order change

You may be able to modify your order. Please contact us below.

Quantity discounts

Quantity discounts can be seen here.

If you still require our assistance, please contact us below.

How do I qualify for a promotion

Each promotion is different, but generally:

• Your order must reach a certain value
• You can't apply two promotions to the same order
• Promotions may not apply to quantity discounted items

If you still require our assistance, please contact us below.

Placing an order

Help using the website can be found here.

We don't take orders over the phone due to the custom nature of our products.

If you still require our assistance, please contact us below.

Feedback

We always welcome constructive feedback (good or bad).

Please let us know your thoughts by contacting us below.

Confirmation not received

If you haven't received an order confirmation email please check your spam folder.

If you still can't locate your order confirmation or require our assistance, please contact us below.

Other order query

For all other order queries please contact us below.

Box frames

We offer a range of deep rebated mouldings here.

Frames with a box construction aren't available to purchase online, but we can manufacture box frames for orders likely to exceed 10+ items.

If you require our assistance, please contact us below.

Custom designed mount layouts

We can cut mounts to individual specifications. Please see here for full details.

If you require our assistance, please contact us below.

Clip frame sizes

We can not manufacture custom size clip frames. Our range of available clip frames can be seen here.

If you require our assistance, please contact us below.

Ordering frames with glass

Glass is offered in custom frames up to 600x600mm in size. Glass can be selected through our design studio under the glazing header.

Some ready made frames come with glass, this will be specified on the product detail page.

If you require our assistance, please contact us below.

Did you know?

Products are sometimes discontinued. If you can't find a product you've ordered previously please contact us below for details.

We might be able supply items which don't appear on the website. To check availability of these products, please contact us below.

Quotes for custom frames

For non-trade customers our website will automatically calculate and apply quantity discounts (where applicable) for orders requiring under 50 units. Our sales team will supply website prices for any quotes where quantities under 50 units are required.

If your order is for over 50 units or you have an ongoing requirement we can supply custom quotes.

If your order is for items which you can't find online we may be able to provide a quote.

If you require a quote, please contact us below.

Quotes for ready made frames

For non-trade customers our website will automatically calculate and apply quantity discounts (where applicable) for orders requiring under 50 units. Our sales team will supply website prices for any quotes where quantities under 50 units are required.

If your order is for over 50 units or you have an ongoing requirement we can supply custom quotes.

If your order is for items which you can't find online we may be able to provide a quote.

If you require a quote, please contact us below.

Quotes for mounts

For non-trade customers our website will automatically calculate and apply quantity discounts (where applicable) for orders requiring under 50 units. Our sales team will supply website prices for any quotes where quantities under 50 units are required.

If your order is for over 50 units or you have an ongoing requirement we can supply custom quotes.

If your order is for items which you can't find online we may be able to provide a quote.

We can cut mounts to individual specifications. Please see here for full details.

If you require a quote, please contact us below.

Quotes for print and frame

Quotes for print and frame products can be supplied by our sales team upon request.

If you require a quote, please contact us below.

Need a quote?

If you require a quote, please contact us below.

Custom frame specification

Our custom frames are made to an exceptional standard using the finest materials. Full specifications of a frame moulding can be seen on the product detail page.

All custom frames are:

• Protected using clever packaging techniques
• Finished with Crystal clear Clarity+ Glazing or glass
• Fitted with a removable 2.5mm fibreboard back
• Supplied with flexi points to allow for easy picture fitting
• High quality press fix hangers suitable for the weight and size of your frame

This doesn't answer my query

If you still require our assistance, please contact us below.

Ready made frame specification

The full specifications of a ready made frame can be seen on the product detail page.

If you still require our assistance, please contact us below.

Details of a mount

The full specifications of a mount can be seen by adding it to your basket.

If you still require our assistance, please contact us below.

Framed print specification

Our framed prints are made to an exceptional standard using the finest materials. Full specifications of a frame moulding can be seen on the product detail page.

All framed prints are:

• Protected using clever packaging techniques
• Printed on fine art paper using the latest large format Epson equipment
• Professionally fitted to a Fine Art standard
• Free from dust
• Taped using genuine framers tape designed to protect your print
• Ready to hang with appropriate fixings and cord attached

This doesn't answer my query

If you still require our assistance, please contact us below.

Other product details

If the product you require information on isn't listed please contact us below.

Estimated delivery times

Our current estimate for dispatch on orders placed with standard shipping is 1 to 3 business days.

We can't guarantee the delivery times provided, but they're good estimates of how long it should take for your order to reach you.

Business days: Monday - Friday

Shipping options: Your delivery time and shipping cost depend on your chosen delivery method (currently 1 to 3 business days) or express (2 business days). Your order's weight also affects cost.

In some circumstances we'll ship your package by Royal Mail. In this case you won't get a tracking number and won't be able to track your package.

Where you live: Your shipping country makes a difference in delivery time.

Tracking a delivery

Tracking is available on most orders. Visit the Parcelforce website to see up to date delivery information. You'll be notified by email or text once tracking is available.

In some circumstances we'll ship your package by Royal Mail. In this case you won't get a tracking number and won't be able to track your package.

If you still require our assistance, please contact us below.

Shipping costs and availability

Delivery charges include a contribution toward packing materials and our courier costs. They will vary according to the size of your order and your location. The fee is calculated in your shopping basket and is shown clearly on a separate line.

Shipping to remote destinations costs a bit more depending on the weight, size and cost of your order. Costs are calculated in your shopping basket.

We can ship internationally, please contact us below for details.

If you still require our assistance, please contact us below.

Shipping costs and availability

Delivery charges include a contribution toward packing materials and our courier costs. They will vary according to the size of your order and your location. The fee is calculated in your shopping basket and is shown clearly on a separate line.

Shipping to remote destinations costs a bit more depending on the weight, size and cost of your order. Costs are calculated in your shopping basket.

If you still require our assistance, please contact us below.

Weekend, morning and specific days

Weekend and morning deliveries are available at extra cost.

On occasion we can arrange for your order to be delivered on a particular day.

Please contact us below to request any of the above services.

Shipping costs and availability

If you still require our assistance, please contact us below.

Shipping costs and availability

If you still require our assistance, please contact us below.

Samples of custom frames, mounts and prints

We do offer a free sample service if your order is likely to exceed £75.

We will require the following information:

• The reference number of the frame(s) you require. e.g. MLDA594
• A recipient name
• A delivery address for the samples

Samples of ready made frames

Provision of ready made samples will be dealt with on a case by case basis.

We will require the following information:

• Details regarding your planned order (products and quantity)
• The reference number of the frame(s) you require
• A recipient name
• A delivery address for the samples

Issue uploading images

An image can fail to upload for a variety of reasons:

• Your image file size is too big (over 40mb) or too small (under 1000px x 1000px)
• Your image must be saved as a JPEG/JPG. Other file types will not be accepted.
• Your file name must not contain any punctuation
• You may have a internet connection issues
• Your browser must be set to accept cookies

If you still require our assistance please contact us below.

Wrong price

Prices can change without notice and may not be the same as when you last shopped with us.

If you still require our assistance please contact us below.

Measuring your item

For detailed help with measuring please view our measuring guide.

If you still require our assistance please contact us below.

Converting measurements

All custom measurements should be entered as millimetres

• To convert to millimetres from inches you multiply the number of inches by 25.4
• To convert to millimetres from centimetres you multiply the number of centimetres by 10
• Some parts of the site give sizes in imperial measurements (eg 10" x 12") because this is how some of our customers prefer it. However, when the order is placed these are always converted to mm behind the scenes

If you still require our assistance please contact us below.

Other order enquiries

If you still require our assistance please contact us below.

Previous order details

If you need to place an identical or similar order as you've done in the past please contact us below.

Corporate Services

The experts in our B2B department will work with you to create an unforgettable experience, no matter your requirements. Please contact us below to discuss your requirements.

• Corporate gifting
• Recognising valued employees
• Celebrating milestones
• Fit outs

Ecommerce Art & Photo Sharing

Whether you're looking to work with a framer who can handle production and shipping of your framed prints from start to finish or would like wholesale supply, we can help.

• Drop shipping & stock holding
• Dedicated order management and tracking systems
• Wholesale pricing
• Fulfilment and bulk supply
• Print and frame
• Personalised art? Not a problem.

Please contact us below to discuss your requirements.

Interior Design

Our clients depend on us to provide quality, affordable frames, prints and mirrors coupled with exceptional customer service and fast delivery. We have a track record of meeting and exceeding these high standards.

To find out more about our service to interior designers please click here.

• Over 1,000 moulding styles
• Artwork sourcing and printing
• Dedicated support and advice
• Dedicated pricing
• GCF quality

Please contact us below to discuss your requirements.