Home Getting Started Picture Frames Mounts and Boards Mirrors Framing Supplies Services Help Centre
Favourites
Fine Art Trade Guild logo
Members of the
Fine Art Trade Guild

Press Room Case Studies Blog

Last updated: 8th May 2008

Hello Nichola and eframe team Just to let you know my latest order arrived safely today. Many thanks for the email letting me know it was coming. I just want to say how pleased I am both with the frame you made for me and the mounts. Everything is of high quality as I have come to expect but the frame is excellent, great quality and a perfect fit. I can't really believe what great value it is as I am sure I would have paid 3 or 4 times the cost at a high street framers. Thank you so much for everything and for the great customer service - I will certainly be back for more, in fact I'm already planning my next order! Very best wishes to you all Helen

Hello there Just a quick note to say a huge 'thank you' for arranging the creation and delivery of my frame so quickly. So often these days I moan about people not doing their job properly but this is a shining example of customer service. I really appreciate the 'can-do' attitude and will not hesitate in singing eframe's praises to everyone. Many thanks and best wishes Sarah

Hiya Paula, It arrived yesterday as you said, thanks very much. It looks absolutely brilliant. We spent last night scotch taping the pics in and hanging it above the fireplace and it looks as good as i'd hoped. Thanks for all your help on it. Will definitely come back and use your company again as you have been great to deal with, and the final product is perfect. Many thanks again, and all the best, Margarita

Hi My name's Amy and last week i received an order you made for me for my upcoming exhibition. I just wanted to say thank you so much for your help and getting my frames to me so quickly. I couldn't quite believe it when they arrived that fast and they are perfect. I will definitely be using you again and have recommended you to friends and family. Look forward to working with you again in the near future many thanks Amy

I have just received the A0 frame that I ordered from you last week. I wanted to say thank you firstly for the the brilliance of the frame for the price, and the speed of delivery was impeccable to say the least. Thank you very much for your service and hopefully will be using you again very soon Thanks again The very Kindest Regards Luke

Paula, We received our frame today and are very very pleased with it. We will be recommending your service to our friends and family in the future. Many thanks for an excellent service. Debbie and Simon

Hello, thank you for picture frame which i received today. Beautiful frame i am delighted, absolutely perfect fit for my watercolour painting. Assuring you of any future purchases. Cecil.

Received my order of 10 mounts today. Very impressed with the quality, the speed of turnaround and the very secure packaging - in fact it took me ages to get it open! I will certainly use you again. Bob.

Hi Paula, the frames have just arrived, thank you for your excellent service. Best wishes, Paul

Hi Paula, our frames have arrived safe and sound and look absolutely fabulous... we've only opened up one of the white ones, but it looks perfect. Thank you very much for your help, speed and quality - really super. All the best Mariana

Just a quick thank you for the frames which I recently ordered. Your service and quality of product are both truly excellent in a world where such things so often disappoint. THANK YOU. Chris.

Just a quick email to say thanks for turning round my order so quickly - I had it not much more than 24 hours after ordering! Your friendly service and high quality workmanship mean that I would be very happy to use you again or to recommend you to a friend. Many thanks again, Martin.

Hi Paula I received my frame in the post this morning. It looks great and I'm really pleased with it. Thanks a lot for getting it posted out so quickly to me. A really great service. Thanks again John

Wow, thank you very much indeed, that's incredibly generous of you and it's very much appreciated! I only wish there were more companies like yourselves who would go to such lengths for their customers; that really is quite fantastic. Thank you once again and I look forward to making any future purchases from yourselves. Chris

Hi Nichola, just to let you know the frames arrived at lunchtime and I am delighted with them. Tomorrow morning I'll stay home to assemble my "works of art". I have two more to do at a later stage and will send my order via your website as before. Many thanks for your help, Sheryl

Just received my 3 frames. All perfect and exactly as ordered!! Finally got those special pictures framed just as I wanted. Thank you Chris

Hi Paula, A brief note to thank you for dealing so promptly and effectively with the order. Although I haven't yet got through the last layer of bubble wrap. I'm exhausted after fighting with the cardboard, staples and tape (No that's not a complaint but a compliment to the quality of the protective packaging.) Thanks again. I'm certain further orders will follow as I have some very keen photographers in my family. Regards Geoff

Eframe, Just a note of appreciation to say how pleased I am with my first frame order from you that arrived today, great quality workmanship, excellent packaging and a fast turn - round, I have ordered another straight away and there will be more to follow, excellent! Best Wishes, Nick

Hi Paula Just received the frames, and they are marvellous! Thank you so much for getting these to me so quickly!! Many Thanks Catherine
I would just like to say your service has been truly AMAZING. You must have received the wood from the supplier yesterday AND made the frame (it's beautiful by the way and JUST what we wanted!) and sent it out by a very reliable courier who delivered it safely and carefully today and with a smile! That is a good job very well done. Many, many thanks for an up-to-the minute product with good old-fashioned service. We'll be back. Kind regards. Marion
WOW! My second frame has arrived, and it is just as superb as the first one! As soon as I have stretched and mounted the embroidery that I have done I will send a piccy for you. Thank you very very much. Regards Paula Jane
Just to let you know how impressed I was with the excellent service you offer. My frame only took one week to arrive and was left in exactly the place I requested it to be left if I was not at home. My 1000 peice jigsaw is now perfectly framed and hanging on the wall for everyone to admire. Your website is the easiest I've ever used and gives a clear picture of what you're ordering.I have taken pictures of my framed jigsaw to show people and have already started to recommend you to others. Thanks again for a fantastic service. Nicola
Thank you for an excellent service. The help and advice given over the phone really made ordering easy. Delivery was prompt and it was great to be told the day before delivery was due. We are delighted with the result and will add you to 'our favourites' for any future framing! Again many thanks. Yours sincerely, Mrs Biram

Re Cust A/C LEI019 Invoice 31801 Received this am. Frames are excellent - and your delivery service is out of this world. You know just where the package is and can make sure you are in to receive it!! Although I do not get many done - any more frame business comes your way!! Best Regards, Ken.
Received my frame today and am over the moon, better than i was expecting!!! I am in the process of setting up a baby and child photography business and will be needing lots of framing doing for my customers, so expect to hear from me again soon thanks again Laura

Dear Eframe, Just to say how delighted I was with the speed and quality of my recent order. Very impressive indeed. It was well packed and exactly to my highest expectations. Great website too, very easy and high functionality. More soon... Many thanks, Garry

Hi there, Just to let you know, The frames were delivered fine, and despite a couple of dents and holes in the packaging, were safe and sound. They were wrapped adequately, packaged sensibly, and putting the window mounts in the corresponding frames not only made my job easier, but quicker too. Every measurement was spot on (despite my nerves about whether MY measurements were ok- they were!) And there were more than enough fixings etc...something that can potentially be a hindrance if you add hunting for a fixing to the long list of "to-do's" that make up an exhibition. It's not often that you can tell that careful consideration has gone into good customer service, (especially with online companies) but it was immediately apparent with eFrame. I had to mount all my prints within an evening, having never before framed a print or even organized an exhibition. eFrame's excellent customer service, and faultless diligence ensured that my job was as painless and worry-free as possible, which is definitely a good thing! Even the little things, such as the website's sample colours being exceptionally close to the real thing, pilot holes being made for the screws, and window mounts being placed within the corresponding frames. Many thanks for your wonderful service, I will definitely be using your company again. Best Wishes, Xander
I received my order yesterday and have to say that I am delighted, not only with the product, but the whole process from website to delivery. Please pass on my thanks to all concerned and I look forward to placing further orders in the future. I will certainly recommend your services to my friends and colleagues. Best regards Ally
I have received the frame last Friday. It is such a great frame! Many thanks for your assistance. I am pretty sure I will be ordering some more soon.
Thanks for a quick and efficient service and excellent product, you will definitly be on my list of future suppliers. Kind Regards Jason
Nichola The frames have just arrived. and i also just put the artwork on the frame. GREAT! Absolutely fantastic! What a high quality of frame you produce! Certainly i'll get back to you again - and recommend you to my other fellow researchers here. Thanks a lot for your help, for your timely delivery ... and for the high quality products! regards Yanuar

Just want to say that we are delighted with the frame, it sets off the print perfectly. Thank you Mette

goods received.....excellent ... will definitely repurchase thanks a lot, Ben

I received my order yesterday and have to say that I am delighted, not only with the product, but the whole process from website to delivery. Please pass on my thanks to all concerned and I look forward to placing further orders in the future. I will certainly recommend your services to my friends and colleagues. Best regards Ally

Dear Sirs, I would like to take this opportunity to thank-you and your company for a super service. I found your web site very easy to use. The items were speedily despatched and well packaged and excellent communications regarding delivery. The items were for picture that I had purchased and fit perfectly. Many thanks and will recommend to others. Regards, Julian.

Just a note to confirm that not only have I today received my order only seven days from placing it, but that it arrived in first class condition, which given that it contained 2mm glass was excellent, that the shipping and tracking of the order was brilliant and that the quality of the product was extremely good, which was a pleasant bonus given that I was concerned about the quality, being a wood turner myself and having seen some dire results available on the high street. I must also say that the web site and the ease of ordering etc. was refreshing. First class all round - please pass on my thanks to all, Keith
Just a brief note to inform you that I am highly delighted with the three picture frames you sent me. The ordering procedure was so simple to follow Regards Len
Guys, I am delighted with the frame you supplied me last week. The quality is excellent and the price was very reasonable. I know very little about framing etc., but had an awkward sized picture to frame, your service saved me time, money, effort and stress (I was worried I was going to have to buy a more regular sized frame and cut down the picture). The packaging and delivery were also excellent. Thanks. I will certainly use you again. Martin Stokes.

I am very pleased with the frame you made for me and will be drawing up an order for 40 additional frames in the near future! Thank you Nic
Hi Nichola, The mounts were left with my neigbour, the work has been mounted, framed and taken to the gallery whom remarked on the excellent frames! Again thanks for all your help at eframe. Regards, Ben

Hi. Received my frames this morning. Exactly as I ordered - and I'm very pleased! (Delivery also 'spot on' - delivered on the day they had said in their email). Many thanks again. Karon

Hi Paula, I am loving your excellent customer service, this kind of thing makes = all the difference - you should give British Telecom a few lessons, they NEED it! Cheers, Bren.

Sorry I didn't get back to you sooner, just to let you know, I have got your frame, and as predicted the photo fits perfectly. So thank you very much. It arrived a lot faster than I expected which is an added bonus, and I will certainly be recommending your services to my friends in the future. Thanks once again. Regards, Max

Dear Sir / Madam, I just wanted to drop you a quick line to say thank you for the very prompt service I received from your company recently. I ordered a picture frame in December and was advised a despatch date of January. Although it was part of a Christmas present it was not a problem with the frame being delivered in January, however I was highly delighted to receive my order a couple of days before Christmas. I must say I am extremely pleased with the frame and mount and I was able to finish my stitching and frame the work in time for Christmas. I will not hesitate to use your company again in the future or recommending you to my friends. Once again thank you very much for your excellent service and quality of product. Kind regards Sharon

Hi there, I'd just like to say, this is the first time I have used your service, but plan to do so again! The website is excellent - easy to use, tailored for the needs of the customer and helpful. I'm a big internet shopper and this is one of the finest sites and services for what is a reasonably rare internet product. Many thanks, David

Hi Nichola, It arrived and I am amazed how quickly you turned that round, and the end product is great. I shall be recommending you to everyone I know! Thank you. Debbie
Excellent, speedy service! Thanks very much, will be ordering again! Tamsin
Frames received this morning; absolutely delighted with quality etc. The two oil paintings I bought in Zambia look fantastic. You have a very satisfied customer and I have many more 'odd' sized photos etc., which have needed frames for years! Watch this space. Many thanks Hilary
Hello Paula I just wanted to say a big thank you for all your help on the phone last week regarding my frame query and for sending me a sample of MLDA135. The frame is lovely and I am very impressed with the quality . Hilary
Many thanks Paula. The frames are lovely and all fit beautifully. Thank you Karen
Hi Mariea I just want to thank you for your patience, understanding and services. The Craftsmanship of the frame is top notch and Im very happy with the sale. I'll be ordering again. Kind Regards, Oskar
Hi Nichola I just wanted to say I received these, and they are excellent - thank you. Regards, Alex
Good Morning My frame arrived yesterday and I was very pleased with it. My print looks great in it. I was just telling my mate and he is now going to place an order with you too. Thanks for your great service and the quality of your frame. Breena
New - Upload Images
Upload your photos
Newsletter
Testimonials
Search